Last updated: June 26, 2026
ServiceGoat (“ServiceGoat,” “we,” “us,” or “our”) operates the servicegoat.com website and the ServiceGoat Pro mobile application (together, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Services, you agree to the practices described here.
Information We Collect
We collect information you provide directly to us, including:
- Account information such as your name, email address, phone number, and business details when you create a contractor account or submit a request.
- Service and project information such as the trades you offer, the areas (cities and zip codes) you serve, and the details of jobs or quote requests you send or receive.
- Communications you send to us, including support requests and feedback.
We also collect certain information automatically when you use the Services:
- Device and usage information such as device type, operating system, app version, and basic usage activity.
- Approximate location information (for example, the zip code or service area you provide) so we can match contractors with nearby homeowners. The app does not track your precise background location.
- Push notification tokens, if you enable notifications, so we can alert you to new matching leads.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Services, including matching contractors with homeowners and delivering exclusive, pre-scoped leads.
- Send you transactional messages, lead notifications, and account-related communications.
- Respond to your requests and provide customer support.
- Maintain the security of the Services and prevent fraud or abuse.
- Comply with legal obligations.
How We Share Your Information
We do not sell your personal information. We share information only as needed to operate the Services:
- Between matched parties. When a homeowner is matched with a contractor, relevant contact and project details are shared with that contractor so the job can be completed.
- With service providers. We use trusted third-party vendors to host our infrastructure, store data, send email and push notifications, and process images. These providers may include cloud hosting, database, email-delivery, and media-storage services, and they may only use your information to provide services to us.
- For legal reasons. We may disclose information if required by law or to protect the rights, property, or safety of ServiceGoat, our users, or others.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Choices
- You may update or correct your account information at any time within the app or by contacting us.
- You may disable push notifications in your device settings.
- You may request deletion of your account and associated personal information by contacting us at the email below. We will respond within a reasonable time and in accordance with applicable law.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children’s Privacy
The Services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice.
Contact Us
If you have questions about this Privacy Policy or your information, contact us at:
ServiceGoat
Hampton Roads, Virginia
Email: bandbdecksandmore@gmail.com